Welcome to LUXFURNI, where we believe that good makeup mirrors and jewelry cabinets should be as easy to get as your daily cup of coffee (or tea, we won't judge). We know that shipping can be a pain, so we've designed our shipping policy to make things as smooth and hassle-free as possible. From checkout to delivery, we've got your back!

Our shipping options are designed to suit your needs, whether you're a last-minute shopper or a planner extraordinaire. We offer the most secure shipping process so that you can get your hands on your new LUXFURNI product as quickly or as leisurely as you like. Plus, we'll keep you in the loop with order tracking and delivery updates so that you can plan your day accordingly (or just get really excited, we won't judge that either).

We do want to make sure you're aware of any additional fees or restrictions that may apply, but we promise to keep it simple and transparent. Our goal is to make sure you're happy and satisfied with your purchase, from the moment you click "buy" to the moment you're admiring your beautifully organized space.

So, sit back, relax, and let us handle the shipping. We've got this.

Email us at info@luxfurni.com for inquiries of technical assistance.

 

Shipping Information

Orders must be placed by 12 pm PST to start processing on the same day. Processing time may take up to 4-7 business days + 1 business day for handling time. Holiday processing times may vary. Please contact customer service for information. Delivery times, depending on destination usually take anywhere from 6-8 business days + 2 business days within the contiguous United States. In most cases, we offer discounted flat shipping rates that vary by item size, weight, and destination.

LUXFURNI ships items within the contiguous US. Unfortunately, no shipments can be made to PO Box addresses, United States territories, or addresses outside of the United States. Most orders are shipped via USPS and/or FedEx.

OVERSIZED ITEMS

Important Notice: Products requiring Residential Curbside Delivery (Freight Service), may experience delays in delivery

Oversized items—including, but not limited to XL Pro Vanity Mirrors—are not eligible to ship to Hawaii, Alaska, or Puerto Rico.

Larger, heavier items will be shipped through one of our several freight carriers by pallet or other measures. If you are not sure whether the item you are about to purchase will be shipped freight or not, please ask us prior to placing your order.

1. Freight shipping may be a “Self Service” CURBSIDE ONLY delivery without a liftgate. Processing time may take up to 7-10 days for freight orders. The customer may be required to help unload items from off the back of the freight truck as well as bring any merchandise into their home. We recommend that you have someone available to assist you with receiving your order.

2. Freight trucks are large and can often be actual tractor-trailers. If the road in which the package is being delivered is narrow or remote by the freight carrier’s required standards, the delivery truck may not be able to fit and accommodate delivery. In this instance, the delivery will need to be arranged at the closest main road. If a delivery to the home is requested, additional fees may be required to accommodate. Returns, for this reason, are considered a refusal and subject to our standard return policy.

3. Freight delivery drivers are not full-service movers and do not bring merchandise inside a buyer’s residence due to liability. They also do not unpack and remove the merchandise from the shipping cartons. It is the buyer’s responsibility to do this as is the case with any order that is purchased online and shipped. The buyer is also responsible for discarding said shipping materials and wooden freight pallets if applicable.

INTERNATIONAL SHIPPING (ALL CUSTOMERS OUTSIDE OF THE USA)

We cannot guarantee that you will or will not be charged any customs taxes or duties. The customer is responsible for all applicable customs, duties, taxes, and fees charged by their government—including, but not limited to, refused deliveries and failed delivery attempts. Please contact your country’s customs office for respective charges and rates on the package coming outside of your country.

ABOUT FREIGHT FORWARDERS AND HAND CARRY

Using a freight forwarder to ship or hand-carrying items internationally may result in complications not covered by LUXFURNI.

If a freight forwarder or hand-carrying is used, the following terms will apply:

• LUXFURNI won’t be responsible for damage, defect, material difference, or loss that occurs to goods after they’re delivered to you or a freight forwarder. This means that LUXFURNI isn’t able to provide a replacement, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.

• If you (or a freight forwarder you so designate) have a U.S. address, purchase goods from LUXFURNI to be shipped to a U.S. location, and then subsequently exporting the goods, you or the designated freight forwarder are considered the exporter and are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. LUXFURNI must not be listed on any export documentation (e.g., export declarations, invoices, packing lists, air waybills, etc.). It is your responsibility to ensure the freight forwarder’s most up-to-date U.S. address is used.

• If you (or a freight forwarder you so designate) do not have a U.S. residence and purchase goods from Luxfurni.com to be shipped to a U.S. location, you or the designated freight forwarder may not subsequently export the goods without prior written authorization from LUXFURNI.

• Products that cannot be exported directly from LUXFURNI, which you export yourself or through a freight forwarder may not be returned directly subsequently.

Note: International return labels will not be issued for items sent through a freight forwarder or hand carry. The Return Mailing Label is for U.S. domestic shipments only. In order to use LUXFURNI pre-paid Return Mailing Label, you must first return the eligible goods to a U.S. address. Then, use the Return Mailing Label to return the goods to LUXFURNI listed on the Return Mailing Label from that U.S. address. In addition, you become the exporter and importer of record of the shipment; title, and risk of loss transfer to LUXFURNI upon receipt of the goods at LUXFURNI listed on the Return Mailing Label.

MULTIPLE SHIPPING ADDRESSES

We can only ship to one address per order.

BUSINESS DAYS AND HOLIDAYS

All orders ship Monday - Friday, excluding federal holidays within the United States. Packages do not ship from our warehouse on the following holidays:

• New Year’s Day

• Martin Luther King Jr. Day

• President’s Day

• Memorial Day

• 4th of July

• Labor Day

• Thanksgiving

• Christmas

TRACKING ORDERS

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1–3 business days after the order has been placed. The e-mail will contain shipment details and your tracking. Tracking numbers may take up to 48 hours to start tracking. Please contact us at info@luxfurni.com for more information should you need further assistance.

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