Refund policy

Returns & Exchanges Information

RETURN POLICY

Original packaging will be required for any return. Customers have 48 hours to contact us about any damaged order and 30 days to return items (if there are no defects) with the original packaging. Customers are also responsible for the return costs.

Product(s) in new condition can be returned for an exchange or a refund within 30 days of your purchase date. A 15% (20% for oversized items) restocking fee will be applied to returns. The purchaser pays for shipping on returns.

The cost of return shipping may be deducted from your refund. If you are shipping an item over $100, you should consider shipment tracking and/or shipping insurance, as we cannot guarantee that we will receive your returned item. You are obliged to retain them and take reasonable care of the product(s) in your possession. We reserve the right to charge not exceeding our costs of recovering the product(s) if you do not return them at our expense.

Returned products must be complete (no missing parts) and in original packaging. 

RETURN SHIPPING

After obtaining authorization (RMA), you may ship your return to the following:

A301 Grove Rd, Suites #200, West Deptford, Thorofare, NJ 08086

or

B11833 Cutten RdSuite 100 Houston Tx 77066

EXCHANGES

We do not allow nor accept any item exchanges.

REFUNDS

Once your return is received and inspected, we will email you to notify you of the refund status. Once approved, your refund will be processed to the original payment method.

To be eligible for a full refund:

  • ORIGINAL PACKAGING IS REQUIRED
  • Items must be in a new, salable condition in the original packaging
  • All accessories must be included (if applicable)
  • We also advise you to retain your proof of purchase

You may receive a partial refund if:

  • Any item is not in its original condition
  • Anything is damaged or missing parts

*We reserve the right to deny anyone of a full or partial refund if the item is not in a salable condition after inspection

LATE OR MISSING REFUNDS (IF APPLICABLE)

  • Contact your credit card company. It may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please get in touch with us at info@luxfurni.com

OTHER INQUIRIES

Please call us at +1 (424) 512-2022 Monday – Friday, 9 am – 6 pm PST, or email us at info@luxfurni.com for more information.